Since joining ED MAP in April 2008, Sarah has continued a career fundamentally grounded in customer service supporting client growth and retention activities. As vice president of solutions and services, Sarah is responsible for supporting ED MAP’s client relationships. She oversees all aspects of client-facing ED MAP activities including ED MAP ADVISOR, client management teams and student support. Her teams support clients in developing content strategies as well as all aspects of course materials acquisition and distribution – with a special focus on strategic course materials management, digital migration planning and project management.
Teacher, learner, strategist, implementer, leader and co-founder of Ed Map, Dr. Mark has overall responsibility for Ed Map’s success. He has been aptly described as an educator who became a serial entrepreneur through need. Nearly 20 years ago, as the director of adult learning services at a major state institution, he recognized that his distance learning students needed a better way to get their course materials. (This was in the days before there was an Internet in commercial use.) Two companies later, he is credited with starting this industry and, along with his valued colleagues, continues to set industry benchmarks.
He holds a doctorate in adult education from the University of Georgia. As an author, consultant and college instructor he has been in the trenches and those valuable experiences inform the structure and culture of Ed Map. His mantra, “It’s the service, not the book” is the distinguishing feature of his companies.
Ed Map products have always incorporated advisory services. This blog, drawing on leading resources and industry thought leaders, is a natural expansion of the scope and impact of those insights and advice.